Skip Navigation

0800 606 100

Toilets+ Latest News

Share story

Hire Desk Operative – Head Office

Job Title: Hire Desk Operative (Wymondham, Norfolk)
Location: Toilets+ Ltd Head Office, 32 London Road, Wymondham, NR18 9JD
Salary: £24,376 per year (£11.03 per hour)
Additional Benefits: Generous annual loyalty bonus scheme, referral scheme, free onsite parking
Hours: Full time, permanent, Monday to Friday, 42.5 Hours per week 07.30 – 16.30 (30 minutes unpaid lunch break)
Line Manager: Hire Desk Manager
About Us at Toilets+
This position will form part of our Hire Desk Team dealing with high numbers of calls from existing & new customers, raising the required paperwork for contracts and dealing with all relevant enquiries and queries from Depot Managers and our Service Drivers.
• Liaising with existing & new customers through our Hire Desk, which will include the processing of new orders, off-hires, enquiries, queries and new accounts
• Liaising with our 6 Depot Managers to confirm new deliveries, off-hires, enquiries and queries
• Liaising with our service drivers, issuing miss numbers and dealing with site enquiries relating to deliveries and/or collections
• Using our bespoke hire software complete the necessary contract paperwork for new orders, off-hires and hire contract exceptions
• Managing a busy email inbox of customer enquiries, orders and off hires
• Using our tracker system to assist with service driver queries and directions
• Assisting with filing of contract paperwork and other general administrative office duties, including but not limited to covering for other office staff in their duties when they are away from the office
The important role of the Hire Desk Operative
This position will form part of our Hire Desk Team dealing with high numbers of calls from existing & new customers, raising the required paperwork for contracts and dealing with all relevant enquiries and queries from Depot Managers and our Service Drivers.
• Liaising with existing & new customers through our Hire Desk, which will include the processing of new orders, off-hires, enquiries, queries and new accounts
• Liaising with our 6 Depot Managers to confirm new deliveries, off-hires, enquiries and queries
• Liaising with our service drivers, issuing miss numbers and dealing with site enquiries relating to deliveries and/or collections
• Using our bespoke hire software complete the necessary contract paperwork for new orders, off-hires and hire contract exceptions
• Managing a busy email inbox of customer enquiries, orders and off hires
• Using our tracker system to assist with service driver queries and directions
• Assisting with filing of contract paperwork and other general administrative office duties, including but not limited to covering for other office staff in their duties when they are away from the office
What you need:
• To be successful in this role you will need good energy, be a good communicator and have great interpersonal skills.
• To be reliable and enthusiastic with a positive ‘can do’ attitude
• Enjoy working on your own and as part of a team
• A polite and helpful manner when talking to our customers
• Experience of office administration
• Excellent interpersonal & communication skills
• A good knowledge of geography
• Telephone experience
• Ability to multitask
• Hard working team player
• Working to strict deadlines
• Good listening and problem solving skills
• A sense of humour
We offer in return
• Secure, permanent employment
• Full induction and training programme, and regular monthly Toolbox Talks
• Uniform provided
• Generous loyalty bonus scheme
• Referral scheme
• Free onsite parking
Toilets+ Limited aims to offer the highest quality provision in regards to the hire and servicing of portable toilets. To achieve this objective, the organisation will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015.
Applicants will be asked about any unspent convictions or cautions as defined by the Rehabilitation of Offenders Act 1974. Appointment to this role may be subject to Disclosure and Barring Service checks. Please be aware that any offer of employment is subject to satisfactory attendance, conduct, performance and references.
This job description is only a summary of the role as it exists and is not meant to be exhaustive. The responsibilities, accountabilities and experiences might differ from those outlined, and other duties, as assigned, might form part of the job.
We want everyone to feel valued, supported and comfortable being their true self at work. We are proud to be a diverse and inclusive employer, supporting social mobility and providing opportunities for people whatever their background.
For an informal chat about the role, please call Zoe S on 01953 601345.
To be considered, please submit your CV and covering letter telling us why you believe you would be a good fit for the role, by email to HR@toilets.co.uk before the closing date.

Contact Us

    Request a Quotation

    I'm looking for...