Hire Desk Operative

Based at our Toilets+ Limited Head Office (located in Wymondham NR18 9JD)

£25,500 per year – full time, permanent (£11.54 per hour)

28 days holiday (plus additional discretionary paid leave during Christmas closedown)

Monday to Friday hours

Generous loyalty bonus scheme

Referal scheme

Employee Assistance Programme

Retail discounts scheme

Free onsite parking

About Us at Toilets+

Toilets+ Limited is the largest independent Portable Toilet company in South, East and Central England. We have thousands of toilets on short and long-term hire across 20 counties, delivered and serviced by our reliable, experienced teams. Our extensive range includes portable toilets for construction and events, luxury toilet trailers for weddings, festivals and corporate events, and we also fulfil servicing for portable toilets and welfare units supplied by third parties.  Founded in 1990 and operating for over 30 years, Toilets+ Limited is a well-established, expanding, family run business.

About the role

This position will form part of our Hire Desk Team dealing with high numbers of calls from existing & new customers, raising the required paperwork for contracts and dealing with all relevant enquiries and queries from Depot Managers and our Service Drivers.

• Liaising with existing & new customers through our Hire Desk, which will include the processing of new orders, off-hires, enquiries, queries and new accounts
• Liaising with our 6 Depot Managers to confirm new deliveries, off-hires, enquiries and queries
• Liaising with our service drivers, issuing miss numbers and dealing with site enquiries relating to deliveries and/or collections
• Using our bespoke hire software complete the necessary contract paperwork for new orders, off-hires and hire contract exceptions
• Managing a busy email inbox of customer enquiries, orders and off hires
• Using our tracker system to assist with service driver queries and directions
• Assisting with filing of contract paperwork and other general administrative office duties, including but not limited to covering for other office staff in their duties when they are away from the office

What you need

• To be successful in this role you will need good energy, be a good communicator and have great interpersonal skills.
• To be reliable and enthusiastic with a positive ‘can do’ attitude
• Enjoy working on your own and as part of a team
• A polite and helpful manner when talking to our customers
• Experience of office administration
• Excellent interpersonal & communication skills
• A good knowledge of geography
• Telephone experience
• Ability to multitask
• Hard working team player
• Working to strict deadlines
• Good listening and problem solving skills

We offer in return

• Secure, permanent employment
• Full induction and training programme, and regular monthly Toolbox Talks
• Opportunities for personal development
• Uniform provided

Toilets+ Limited aims to offer the highest quality provision with regard to the hire and servicing of portable toilets.  To achieve this objective, the organisation will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015.

Applicants will be asked about any unspent convictions or cautions as defined by the Rehabilitation of Offenders Act 1974.  Appointment to this role may be subject to Disclosure and Barring Service checks.  Please be aware that any offer of employment is subject to satisfactory attendance, conduct, performance and references.

This job description is only a summary of the role as it exists and is not meant to be exhaustive.  The responsibilities, accountabilities and experiences might differ from those outlined, and other duties, as assigned, might form part of the role.

We want everyone to feel valued, supported and comfortable being their true self at work.  We are proud to be a diverse and inclusive employer, supporting social mobility and providing opportunities for people whatever their background.

For an informal chat about the role, please call Hannah or Kate on 01953 601345.

Interviews will be held on Wednesday 22nd May 2024.

To be considered, please submit your CV and covering letter telling us why you believe you would be a good fit for the role, by email to HR@toilets.co.uk before Monday 20th May 2024.